Refund Policy

RETURNS POLICY

You have up to 30 days following your purchase to obtain an exchange or refund, depending on the item. 

To be eligible for a return, your item must be :

1. Being unused,
2. The box must not have been opened.
3. You must also have your receipt or proof of purchase on hand.

The following products cannot be returned: 

1. Prepaid cards and gift cards 
2. Large Appliances Open Box and Watch Case 
3. Services, deliveries and installations 
4. Cellular and wireless devices

 

Return products open box

You have up to 10 days following your purchase to obtain an exchange or refund, partial for a product whose box has been opened. You will be charged 15% of the purchase price to take back a product that has been opened. Once we have received and inspected the returned item, we will notify you of our decision to approve or reject your refund request. The box and the product must be in perfect condition.

Only regular priced items can be refunded. Sale items are therefore not refundable.

Contact us and we will guide you through the steps, either with the manufacturer or internally. Email: ventesweb.joliette@sonxplus.com or phone 450.759.3204

Shipping 

To return a product, you must send it or come and give it to us at 58 Baby Street, Joliette.

You will be responsible for paying your own shipping costs to return your item. Shipping costs are non-refundable. If you receive a refund, the return shipping cost will be deducted from the refund.

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